Terms of service
These Website Terms of Use govern your use of our website at https://menglondon.com/ (“Website”). By continuing to use our Website, you agree to be bound by these terms and conditions. We recommend that you check back regularly for any changes.
1. WHO WE ARE AND HOW TO CONTACT US
We are MENG LONDON LTD registered in England.
You can contact us by writing to us at hello@menglondon.com. We may record calls for quality and training purposes.
2. BY USING OUR WEBSITE YOU ACCEPT THESE TERMS
We own and operate the Website.
These terms and conditions (the “Terms”) and any other document referred to in these Terms govern the use of this Website.
By using any part of our Website, you confirm that you accept these Terms and that you agree to comply with them. Every time you use a part of our Website, please check these Terms to ensure you understand the Terms which will apply at that time. We may revise these Terms from time to time for any reason, including to reflect changes in relevant laws and regulatory requirements so please check this page occasionally to ensure that you’re happy with any changes.
3. ACCESS AND USE
We try to make the Website available at all times, but, of course, due to the inherent nature of online and internet-based services, we cannot guarantee this.
We may also update and change our Website from time to time to reflect changes to our products, our users' needs and our business priorities.
These Terms are only available in the English language and we will not retain copies of the contracts between us and you relating to the purchase of goods from our Website.
4. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
Please read these Terms, our shipping and delivery policy, our returns policy and our related Privacy Policy carefully before you start to use the Website, as these will apply to your use of the Website and/or purchase of products.
If you purchase goods from our Website, you are purchasing them from the third-party retailers ("Brand Partner(s)") named on the Website. It is important that you understand that the contract for the purchase of the goods is between you and the relevant Brand Partner. We are acting as agent on behalf of the Brand Partners, which are the principals. You are not purchasing the goods from us and we are not responsible for our Brand Partners’ terms and business policies. We are authorised by the relevant Brand Partners to conclude the contract on their behalf, but we are not a party to that contract, and you are not purchasing the goods from us or through us as your agent. Therefore, the Brand Partners’ terms and conditions of sale will apply.
5. WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
Our Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of use and other applicable terms and conditions, and that they comply with them.
We do not guarantee that our Website, or any content on it, will always be available or be delivered uninterrupted, in a timely manner or error free. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.
6. OUR RETURNS IS ONLY FOR USERS IN THE UK AND THE USA
As we currently only have exclusive warehouses in the UK and USA, we are only able to accept customer returns from that region. You can also choose to return your item directly to the brand's Asia warehouse, but the huge shipping costs and risks involved are at your own risk. We will be setting up warehouses in popular regions as soon as possible to make returns easy for customers in that region.
7. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose to create an account, you must treat your user ID, password or any other piece of information as part of our security procedures as confidential. If you become aware of any misuse or unauthorised use of your registration details, then you must inform us immediately by contacting us on the details below.
We have the right to terminate or suspend your account and/or access to any part of the Website if in our reasonable opinion you have failed to comply with any of these Terms. If we suspend or terminate your access under your account, and you try to access any part of the Website via another account, we may suspend or terminate your access to that other account too.
You can close your account at any time.
We reserve the right to delete your account and any personal data or other information associated with your use of the Website if there is no activity on your account for more than 36 consecutive months. We will notify you before we do this giving you an opportunity to keep your account active.
8. THE PRODUCTS
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Brand Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free.
9. OUR BRAND PARTNERS
As stated above, the contract for the purchase of the products is between you and the relevant Brand Partner. We are acting as agent and are authorised by the relevant Brand Partner to conclude the contract with you on its behalf but we are not a party to that contract and you are not purchasing the products directly from us or through us acting as your agent.
We request that all Brand Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Brand Partners’ business policies. If you are unhappy with the product or service you have received from a Brand Partner, you should contact us, and we will liaise with the relevant Brand Partner to try and resolve the issue.
Additionally, we implement high standards with our Brand Partners who endeavour not to offer flawed items or products of lower quality than the corresponding market standards for sale on the Website. However, if an item you have ordered is not as described, is flawed or of a lower quality, you should follow our returns policy.
10. OUR CONTENT
All content, materials, text, images, trademarks, brand names and logos on, and software in, the Website (and all intellectual property in such content) (“Our Content”) are owned by us or our licensors and are protected by UK and international copyright and other intellectual property laws.
No permission is given in respect of the use of Our Content (except with our prior written consent), and any such use may constitute an infringement or breach of the holder’s rights.
11. USING CONTENT ON THE WEBSITE
You are not in any circumstances permitted to:
· make commercial use of Our Content;
· breach or circumvent any laws, third-party rights or our policies;
· copy, adapt, vary, distribute, edit, modify, translate, transpose or permanently store, in part or in whole, any of Our Content, except as permitted in accordance with paragraph 12;
· photograph or record as or convert into video or audio, all or any part of the content on the Website;
· use content on the Website to compile a database of, or re-create the whole or substantial part of such content by making repeated and systematic copies of insubstantial parts of, any of the content;
· use the Website or its content for any illegal purpose and in particular you will not interfere with or disrupt the Website or the servers or networks connected to it or disobey any requirements, procedures, policies or regulations of networks connected to it;
· sublicense, sell or rent access to the Website or its content;